Frequently Asked Questions

As a small independent business, returns can be costly for both us and the customer so we spend a lot of time on product development, size charts and getting our images nice and crisp to minimise the number of returns we receive. Of course, we understand that sometimes returning an item is necessary and we offer exchanges and credit notes alongside full refunds. If you click HERE it will take you to the returns form and from there you have all the info you need. If you don’t have a printer, just write all the info on a piece of paper and pop it in the package with your order.

You have 14 days from delivery to get the package back to us to qualify for an exchange or refund. If you would like a credit note, you have up to 28 days to return. We don’t accept returns of any kind from international customers.

Our standard postage is £3.50 and sent from our local post office on Avenue Parade in Accrington by our friend Shafiq. This is standard Royal Mail and can currently take between 5-7 working days, however it is usually much quicker. This is not a tracked service and we only get confirmation of a package's whereabouts once a delivery attempt has been made or it has been delivered. DHL Express UK – This is our premium service and is nearly always delivered the next working day after dispatch. Use this if you need something to arrive quickly or you just like DHL’s logo. It is fully tracked, insured and guaranteed. DHL International – This is the only method we use to send items outside of the UK. It is tracked and insured. Any and all taxes, tariffs and duties imposed on deliveries are collected on behalf of the destination country by DHL. You as the customer are responsible for these. Should any packages be returned for non-payment of duties, the customer will be issued a refund minus the original cost of shipping, minus any additional costs imposed by DHL.

All refunds are issued within 14 days of your package arriving back with us. If you have selected the credit note option it will become active within 24 hours.

First, drop us an email on ey.up@trickett-england.co.uk so that we can check stock and save it for you. Then write us a note or download the returns form letting us know what you want to exchange it for. All exchanges are free of charge for us to post to you for the first exchange.

Extremely secure… but we would say that wouldn’t we? We use all of the latest software and server security to make sure you can access the site securely. Our mates at Cloudflare make sure that there are no nasty viruses lurking on the site and guard it so that you can relax and get shopping.

In all honesty, probably not. We like to keep things nice and tight here at TRiCKETT and never over-produce things, because it is always nice to have things that nobody else does.

Nope, they are gone forever, it is just like a ‘look what you could’ve won’ type scenario.

The Crown and The Peel Park are the best pubs and if you need a chippy go for Church Street.